Recently, Mr. and Mrs. B came to us to renew their health insurance for themselves and their baby daughter. The past year had brought them incredible challenges: Mr. B was diagnosed with cancer, faced three life-threatening hospitalizations, all while Mrs. B was pregnant. Thankfully, he completed treatment and recently rang the bell to celebrate being cancer-free. Still, with frequent follow-up visits and ongoing medication, keeping his coverage uninterrupted was essential.

When PeiKee reviewed their application, she found that Mr. B qualified for EP1 coverage beginning 09/01/2026. However, his Medicaid Managed Care plan, which was supposed to last through August, was unexpectedly terminated on 07/31/2026, leaving a gap in his coverage during a critical time.

Knowing how much was at stake, PeiKee spent hours working with the Marketplace Account Review Unit to secure an earlier start date for Mr. B’s new coverage. Her persistence paid off, and she was able to close the gap so there was no lapse in care.

For the B family, PeiKee’s support went far beyond paperwork. Her patience and compassion offered peace of mind during an incredibly difficult chapter. They expressed their deep gratitude, not just for her expertise, but for the reassurance that someone truly cared.

Stories like this remind us of the heart behind our work. It’s not just about forms and deadlines. It’s about making sure every person gets the support and peace of mind they deserve, exactly when they need it most.