Bilingual Health Insurance Navigator
Bilingual Health Insurance Navigator: The Navigator will provide one-on-one in person enrollment assistance to individuals and families eligible to obtain insurance coverage through the state marketplace. In addition they will educate potential enrollees about the marketplace, assist with understanding the various coverage options and facilitate their enrollment.
Fluency in Vietnamese or Laotian preferred.
-Provide in person assistance to individuals to complete the application process for the -government sponsored health insurance.
-Screen for eligibility determination (assess residency, citizenship and income eligibility)
-Review, document and calculate income sources and monthly income for eligibility levels)
-Complete “pre-determination” of eligibility
-Assist as needed with interim and/or emergent health condition/issue
-Follow-up with families for incomplete applications through phone and other communication methods to assure application completion
-Educate eligible applicants about Medicaid managed care and how to access benefits in a managed care environment.
-Counsel all applicants eligible to participate in a managed care plan on the selection of a participating health plan providing unbiased information and assistance for plan selection and describing the important role of a primary care provider and the benefits of preventive health care.
• Attend an initial SDOH sponsored training session prior to implementation of application assistance as well as ongoing technical assistance including regularly scheduled meetings and in services sessions.
Program outreach and promotion:
• Conduct community outreach to promote program.
• Participate in community awareness events (as assigned)
Professional and Personal Qualifications:
< Education: Associate Degree in business or health related field; or at least two years college study.
< Previous Medicaid, insurance experience or good understanding of application procedures.
< 1-5 years related work experience; preferably at least 1 year experience in a health or human service program.
< Strong customer service skills – friendly, compassionate, engaging, yet professional; ability to interact with all personality types
< Ability to complete work with possible distraction of young children or infants present
< Ability to work with individuals of various race and ethnicity and possible language barriers
< Ability to work independently and responsibility.
< Experience and ability to work with members of the community (both professional and consumer).
< Strong oral and written communication skills.
< Strong organizational skills.
< Knowledge of the organization and delivery of health and education services.
< Flexibility and ability to work as a team member
< Ability and flexibility to travel within a 3 county region.
< Valid driver=s license and availability of personal vehicle.
< Ability to maintain a flexible working schedule that includes evenings and weekends.
Full Time 37.5 hours
Must be flexible M-F days and one evening until 7pm
Salary: $14.00 /hour
Associate Degree in business or health related field; or at least two years college study: 1 year